Project Spotlight: Adyen Credit Card Processing Transition for 400+ Subway Franchisees
Project: Tableau Report Rebuild & Year-over-Year Sales Analysis
Role: Reporting Analyst / Data Visualization Lead
Company: Subway Development of SC
Industry: QSR Operations | Business Intelligence
Tools Used: Tableau, Internal Sales Databases, Custom Report Filters & Logic
The challenge
Subway HQ mandated that all franchisees switch their credit card processing to Adyen by a specific deadline or risk being unable to process payments. With over 400 locations in our development territory, our team needed to identify, support, and confirm each store’s compliance within a limited time frame. A failure to act would result in a loss of credit card functionality—a critical issue for any business.
my role
I was responsible for monitoring transition progress across the territory, collaborating closely with the VP of Operations to manage outreach and ensure each franchisee met the necessary requirements
- Interpreted HQ-generated reports to track completion status.
- Identified pending and in-progress submissions.
- Coordinated communications to drive timely compliance.
What i did
- Maintained and regularly updated an internal tracker to flag franchisees who were incomplete or missing critical information.
- Personally reached out to store operators, walking them through the Adyen onboarding process.
- Verified submission of required documents like voided checks and legal business details.
- Provided hands-on guidance through the Adyen portal to reduce user error and avoid delays.
- Acted as the liaison between Adyen support and our franchisees for escalated technical issues, ensuring timely resolution and successful account transitions.
The outcome
- Coordinated the transition for all 400+ franchise locations, achieving near-total compliance and ensuring the majority were fully onboarded ahead of the deadline.
- Minimized credit card processing disruptions during the migration window by proactively resolving issues and facilitating support for late adopters.
- Built trusted relationships with both franchisees and the Adyen support team.
- Strengthened my operational coordination, technical communication, and compliance management skills.